At Jasperfit, we want you to love every item you purchase from us. If you’re not completely satisfied or encounter any issues with your order, we are here to help. Please review our returns and refunds policy for information on how to request a return or refund in different situations.

1. General Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused, unworn, and in the same condition that you received it.

• The item must be in its original packaging with all tags attached.

• You must request a return within 30 days of receiving your order.

Non-returnable items:

• Gift cards

• Sale or clearance items

2. Return & Refund Process

Step 1: Request a Return

If you need to return an item, please follow these steps:

1. Email us at support@jasperfit.store with the following details:

   • Your order number

   • A brief description of the reason for the return

   • Photos of the item (if it’s damaged or defective)

2. Our customer service team will review your request and respond within 48 hours with return instructions, including the return shipping address.

Step 2: Ship Your Return

Once your return is approved:

• Securely package the item, including all original packaging and tags.

• You are responsible for return shipping costs unless the item was damaged, defective, or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us.

Step 3: Refund or Exchange

• Upon receiving and inspecting the returned item, we will notify you by email. If the return is approved, your refund will be processed.

• Refunds will be credited to your original payment method within 5-10 business days.

• If you prefer an exchange instead of a refund, we will ship the replacement item once the return is processed.

3. Specific Return & Refund Scenarios

Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 48 hours of receiving your order by emailing support@jasperfit.store. Include a detailed description of the damage, along with photos. We will arrange for a free return and either replace the item or issue a full refund.

Incorrect Item Received

If we shipped the wrong item, please contact us immediately at support@jasperfit.store. We will provide instructions on returning the incorrect item at no cost to you and send the correct item or issue a refund.

Item Not Received

If your order hasn’t arrived within the expected delivery window, check the tracking details sent to you. If the tracking shows the item is lost or undelivered, please contact us at support@jasperfit.store. We will investigate and, if necessary, issue a replacement or refund.

Cancellation After Placing an Order

If you wish to cancel your order, please contact us at support@jasperfit.store within 24 hours of placing the order. If the order has not yet been shipped, we will cancel it and issue a full refund. If the order has already been shipped, you will need to follow our standard return process.

Order Refused or Undeliverable

If you refuse a delivery or the package is undeliverable due to an incorrect address, the shipping cost for the return may be deducted from your refund. Please ensure your shipping information is correct when placing your order.

4. Refund Timeline

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed and credited to your original payment method within 5-10 business days.

5. Questions?

For any questions or concerns regarding returns and refunds, feel free to contact us at support@jasperfit.store. We are here to assist you and ensure you have a positive experience with Jasperfit.